Our process

Know what to expect before the project begins

Clear expectations make stronger projects. We move from inquiry and discovery through planning, proposal, production, review, testing, launch, and ongoing support.

Discover

We listen before recommending a solution.

Plan

Scope, responsibilities, pricing, and assumptions are documented.

Build

Work is developed and reviewed collaboratively.

Launch & support

We verify the solution and remain available for what comes next.

From first conversation to ongoing support

A process designed to reduce surprises.

  1. 01

    Inquiry

    Tell us what you are trying to accomplish. You do not need to arrive with a technical specification.

  2. 02

    Discovery

    We discuss goals, audience, requirements, constraints, current systems, budget considerations, and timing.

  3. 03

    Solution planning

    We identify an appropriate direction, architecture, and set of deliverables.

  4. 04

    Proposal

    You receive documented scope, pricing, responsibilities, assumptions, and expectations.

  5. 05

    Production

    Design and development proceed collaboratively, with review points appropriate to the project.

  6. 06

    Testing & launch

    The solution is verified, moved into production, and checked in its real environment.

  7. 07

    Support

    Hosting, maintenance, consulting, and future improvements can continue after launch.

Not sure where to begin?

Tell us what you’re trying to improve. We’ll help you identify the next step.

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